Fair Trading – New Zealand

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Course Description

The Fair Trading Act affects every facet of your business and at all levels – from the sales and marketing teams to suppliers and manufacturers. The purpose of this course is to create awareness among your members of staff on how to identify and reduce the risk of breaching these laws. The Fair Trading Act is intended to regulate trade practices and the disclosure of business information in the market. It is based on the premise that goods and services must be traded on their true merits and that customers are entitled to be properly informed.

Our Fair Trading course identifies the common areas where organisations and individuals go wrong. The course is legally comprehensive and gives practical tips on how to avoid hefty penalties and personal liability that come with breaching these laws – all explained in plain English and easy terms.

Who should do this training?

Anyone who is involved in business transactions or direct communications with customers, suppliers and the general public needs some understanding of trade practices law. The
same rules apply to front-line staff and senior executives.

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Course Outline

This course is a component of the Trade Practices suite, which can also include Consumer Guarantees and Commercial Practices and Acquisitions

  • Module 1: Introduction to the Fair Trading Act
  • Module 2: Misleading and deceptive conduct
  • Module 3: Consumer information and product safety

Consumer Guarantees – New Zealand

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Course Description

The Salt Compliance Consumer Guarantees course identifies the common areas where organisations and individuals often go wrong. The course is legally comprehensive and gives practical tips on how to avoid the hefty penalties that come with breaching these laws – all explained in plain English and easy terms.

The Consumer Guarantees Act affects every facet of your business and at all levels – from the sales and marketing teams to suppliers and manufacturers. The purpose of this course is to create awareness among your members of staff on how to identify and reduce the risk of breaching these laws.

The Consumer Guarantees Act applies to suppliers of goods and services to consumers in trade, regardless of whether the suppliers are individuals or companies. The Act provides consumers with specific guarantees such as acceptable quality, fitness for purpose, title and price.

Who should do this training?

Anyone who is involved in business transactions or direct communications with customers, suppliers and the general public needs some understanding of trade practices law.

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Course Outline

This course is a component of the Trade Practices suite, which can also include Fair Trading and Commercial Practices and Acquisitions

  • Module 1: Provision of goods
  • Module 2: Provision of services

Consumer Credit Regulation – where compliance training is key

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Staff need training in the complexities of Fair Credit Reporting, Fair Lending, and Truth in Lending

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Changes to the Singapore Personal Data Protection Act – why they matter to you

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The Singapore PDPA has been significantly strengthened and imposes new responsibilities on businesses that work with Singaporeans

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Fair Lending

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Course Description

This training covers what banking staff need to know about the laws and regulations prohibiting discrimination in the extension of credit to consumers

Discriminatory lending can lead to legal and reputational risks for a financial institution. This course will provide an overview of the five laws and regulations that cover discriminatory lending practices, and assist staff in complying with them.

Bank staff need understand that discrimination is not always obvious, and in fact illegal discrimination can take three different forms: Overt, Disparate treatment, and Disparate impact. This short, single-module course covers those forms of discrimination and gives examples.

The course also introduces learners to the five relevant laws and regulations and discusses their functions and the ways in which they work to protect Americans from wrongful discrimination in financial matters

Properly trained staff can help protect a bank from the risk of being prosecuted for discriminatory practices

Who is this training for?

The course is a suitable introduction for all banking staff, particularly those who deal with consumers applying for credit.

Scenario

Madison is applying for a loan with Smart Credit Bank for a new condo she wants to purchase. She has a stable job as a librarian at her local high school, though is also receiving Social Security Disability Insurance after being injured in a car accident last year. Despite proving that she has a steady stream of income and appears to meet Smart Credit Bank’s stated eligibility requirements, she receives an email a week later stating that her application has been rejected.

Has Madison been unlawfully discriminated against in this situation?

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

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Course Outline

  • Become aware of the three types of illegal discrimination and how they differ
  • Identify the five laws and regulations that make up Fair Lending practices and prohibit discrimination for consumers
  • Understand the resulting actions of illegal discrimination
  • Learn ways to avoid discrimination throughout the credit process

Case Study – Global Fund Manager requiring multi-jurisdictional eLearning courses

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How Salt® Compliance LMS helped a global fund manager with over A$50 billion assets streamline its compliance training across multiple jurisdictions.

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Ethical Decison Making

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Course Description

“Every choice, every decision we make helps to shape the world, for good or for ill.”
Dr Simon Longstaff, St James Ethics Centre

Good decision making in action

Developed in conjunction with the St James Ethics Centre, the Business Ethics course gives employees an understanding of how ethics apply to the workplace and how they can contribute to a more pleasant and productive working environment. The course is delivered in a practical way – meaning it relates ethical considerations to day-to-day organisational roles. Students learn about processes and principles, and how they apply to a wide variety of workplace situations and scenarios; helping them develop their own process for good decision making and action.

Who should do this training?

This course is suitable for anyone who has contact with other people during the course of their everyday job – whether it is colleagues, clients, suppliers, staff, managers, etc. As with all Salt courses, the training is designed to cater for a diverse audience and all levels of staff; from mailroom staff right up to senior executives. Some of the modules – for example, “Ethics and good decision making” – explain the basics of ethics while other modules cater for those who need to have a deeper understanding on an organisational level such as managers.

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Course Outline

  • Module 1: Ethics and good decision making
  • Module 2: Workplace relationships
  • Module 3: Business relationships
  • Module 4: Ethical dealings with your organisations
  • Module 5: An ethical organisation (for managers)

ePayments Code

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Course Outline

  • Module 1: Introduction to ePayments
  • Module 2: Disputed ePayments
  • Module 3: Mistaken ePayments

Case Study – Engineering firm Bullying and Harassment

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How GRC Solutions Consultants helped an engineering firm deal with bullying & harassment, and reinvigorate the workplace standards.

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Environmental Compliance – Australia

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Course Description

Environmental law is notoriously complex. It runs across various jurisdictions and imposes a large number of obligations on companies. Offences carry great penalties and, with managers and directors being personally liable, the exposed risk in this area is huge.

This course creates awareness of the potential risks, explores the basics of environmental law and its imposed obligations, and explains how they should be referred to.

This course has been developed in close corporation with some of our clients to make sure it is practical and relevant. What’s more, due to the unique requirements of each company, we have developed industry specific versions of the course.

Custom Courses

Due to the specific environmental requirements of this course, you may need a customised version to suit your business or your industry. We are able to do that quickly and economically – contact us to discuss.

Who is this training for?

The course is directed at all staff at all levels within an organisation. Additional material is developed to suit the knowledge needs of those in managerial positions, such as directors and environmental staff. These modules help understand the risks associated with environmental law and how these should be managed in a practical context.

Course Outline

  • Module 1: Introduction to environmental law
  • Module 2: Land contamination and waste
  • Module 3: Air and water pollution
  • Module 4: Managing risk and responding to incidents
  • Module 5: Licences and approvals