Work Health & Safety

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Course Description

“Every worker owes a duty to take reasonable care for the health and safety of themselves and others at the workplace”

The nation’s work health and safety obligations

Australia’s work health and safety laws have come a long way since commencing in 2012. Based on Victorian legislation, they have since been adopted by most states and territories. Western Australia has committed to applying the essential features of the harmonised laws to their own regime. This makes compliance training in these laws critical to understanding our work health and safety obligations nationwide.

Our Work Health and Safety (WHS) course applies to learners around Australia. It addresses the essential elements of the harmonised laws that all states and territories have in common, while also explaining where the Victorian and Western Australian laws differ.

The course covers all the duties and important things you and your staff need to know about the law – from a legal as well as from a practical perspective. It also places these duties and obligations in context by outlining who enforces the laws, and how.

Every worker has a duty of providing reasonable care for the health and safety of themselves and others in the workplace. They can also play a role in identifying, reducing or removing work health and safety risks. This course ensures that everyone can train in their relevant legal obligations wherever they are in the country.

NEW

We now have a new version of the course available: WHS in the Office, dealing with issues that are specific to an office environment. It explains in plain English the issues that employees need to know and understand from a legal as well as a practical perspective.

As always, we back it up with a large number of practical examples ranging from ergonomics to direct dangers to employees’ health.

Who should do this training?

This course provides all employees with critical safety training to prevent incidents, develop an appropriate workplace culture and minimise the risk of prosecutions and claims.

It is designed to cater for a diverse audience and all levels of staff. We therefore have generic modules aimed at all employees and some specific to senior management.

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Course Outline

  • Module 1: Introduction to WHS
  • Module 2: Workers’ obligations and rights
  • Module 3: Duties of PCBUs
  • Module 4: Compliance and enforcement measures
  • Module 5: Duties of officers
  • Module 6: Other parties

Whistleblowing

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Course Description

Would you feel confident speaking up if you encountered misconduct in your organisation?

Whistleblowing is the act of exposing misconduct or an improper state of affairs within an organisation. Research shows that businesses that receive and investigate whistleblower reports show a significant and lasting decline in misconduct incidents. But often employees are reluctant to report misconduct they notice at work because of fear that the organisation or another employee will take adverse action against them for speaking up.

Organisations must build trust with their employees (and other third parties) to encourage them to make reports. This means creating a workplace culture of whistleblowing, and having clear and dedicated systems in place to ensure whistleblowers are protected and aware of their rights.

This courses uses real-life examples and scenarios to guide individuals on what to do when a reportable situation arises, what to expect from the reporting process and what protection they can expect. Advanced modules cover how to institute a whistleblowing culture from the top down.

Who should do this training?

This course contains a general module suitable for employees at all levels and in all facets of your organisation, as well as module for managers on whistleblowing obligations at an organisational level.

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Course Outline

  • Module 1: Introduction to whistleblowing
  • Module 2: Whistleblower protections (for managers and other senior employees)

Insider Trading

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Course Description

Many organisations have a large number of employees who could come into contact with confidential information that could affect the share price of a listed company.

Are all of your employees familiar with insider trading laws? A person does not need to be an employee of a stockbroker or merchant bank to be caught by these laws.

Many listed companies have a large number of employee shareholders. Those employees should know when they can trade in the company’s shares.

Who is this training for

This training is suitable for anyone who comes in contact with confidential information regarding the share price of a listed company, such as:

  • personal assistants
  • senior managers
  • staff in mail rooms
  • IT departments

Custom courses

We have two versions of this course available:

  • Generic course
  • Insider Trading for Financial Services Organisations

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Course Outline

  • Module 1: Introduction to insider trading
  • Module 2: Who is an insider?
  • Module 3:What is trading?
  • Module 4: Trading in Your Companys Securities?

 

Financial Services Regime

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Course Description

The financial services industry has undergone major reform over the past decade. From the introduction of the Corporations Act 2001 to the establishment of the Financial Services Regime (FS) and the launch of the Future of Financial Advice (FOFA), financial services providers face a complex set of compliance requirements. This course explains those requirements in plain, engaging English.

Financial services cover a wide range of activities, including banking, superannuation, insurance, managed investments, options, derivatives, securities, broking, futures and other financial investments.The Salt Compliance Financial Services course will help you understand the underlying laws that relate to financial services compliance across all industries.

Additional modules can be developed for specific financial services products, such as managed investments, derivatives, banking and insurance. However, this foundational course applies to all financial services businesses.

Who is this training for?

This training is designed for staff at any level within a financial services organisation that could be exposed to a risk of breaching the current laws.

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Course Outline

  • Module 1: Introducing Financial Services Regulation
  • Module 2: Australian Financial Services Licences
  • Module 3: Disclosure Obligations
  • Module 4: Reporting Obligations
  • Module 5: Market Misconduct

Financial Services Tier 2

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Course Description

  • Module 1: Regulation of financial services
  • Module 2: Basic deposit products and non-cash  payment facilities
  • Module 3: Introduction to financial advice
  • Module 4: Providing personal advice
  • Module 5: Advising – Skills and techniques

Course Outline

Fraud Awareness

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Course Description

It may surprise you to learn that fraud in Australia is higher than the international average, arising in more than half of organisations. This costs the economy billions of dollars and organisations an average of $3 million. In addition, fraud can cause a loss of reputation and eventual loss of business profitability.

The most powerful anti-fraud weapon are educated and aware employees. The Salt Fraud course educates employees as to the types of behaviour that constitutes fraud, and provides a comprehensive list of fraud indicators to foster internal monitoring.

Building a culture of awareness and responsibility can reduce the risk of fraud and increase detection rates, thereby reducing the monetary and other costs of fraud.

Who is this training for?

The Salt Fraud course is tailored such that it is relevant to a diverse range of employees. This is because any person within an organisation is capable of committing fraud. This course is hence a valuable and appropriate tool for staff at all levels within an organisation, ranging from front-line staff to management.

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Course Outline

  • Module 1: What is fraud?
  • Module 2: Fraud risks
  • Module 3: Common fraud schemes
  • Module 4: Fraud red flags
  • Module 5 :Risk management

 

Fraud Awareness for Financial Services

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Course Description

This training is about identifying and preventing customer and workplace fraud

Annual fraud losses in the Australian financial sector are currently running at well over half a billion dollars. In the Financial Services Industry we typically think of fraud involving customer accounts and loans. But just like any other industry, financial services businesses are also subject to other sorts of fraud, many of which are also covered in this training.

Defending a business against fraud requires staff to be educated on fraud typologies and modalities.

Experience shows that internal fraud (payroll fraud and expense account fraud, accounts payable fraud etc) is more likely to be identified by staff member tip-offs than by auditors or internal procedures.

To defend against external fraud (customer fraud, supplier fraud, loan fraud, ID takeover fraud etc) financial services businesses have sophisticated fraud detection software in operation, but this still needs to be backed up by staff who can spot anomalies before the fraud takes place and who play a role in educating customers on their role in combating fraud.

This course teaches staff

  • How to identify and respond to fraud in the workplace
  • How to recognize the types of fraud committed by customers and third parties and their role in combating this fraud
  • What the consequences of fraud are for both the fraudster and the organisation
  • How to prevent fraud from occurring

Fraud detection software needs to be backed up by staff who can spot anomalies before the fraud takes place and who play a role in educating customers on their role in combating fraud.

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Who should do this training?

This training is especially suitable for financial services customer-facing staff and staff who work in other fraud risk areas, such as: accounting, operations, sales, executive/upper management, and purchasing

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Course Outline

Module one: Introduction to fraud Duration: 15 minutes

–       Defining fraud

–       Types of fraud

–       The risk of fraud to your organisation

–       Who commits fraud

–       Consequences of committing fraud

Module two: Internal fraud Duration: 20 minutes

–       Red flags of internal fraud

–       Accounts payable frauds

–       Sales and inventory frauds

–       Payroll and expense account frauds

Module three: External fraud Duration: 25 minutes

–       The dangers external fraud poses to a financial services business

–       Identifying and responding to the various types of loan fraud

–       The typologies of online payments fraud

–       Cheque fraud, card fraud, and fraud issues related to the New Payments Platform

–       Non-banking types of external fraud

Module four: Identity fraud Duration: 20 minutes

–       Defining identity fraud

–       Common identity theft techniques

–       Minimise the risk of your identity being stolen

–       How to protect customers from identity fraud

–       What to do if identity fraud occurs

Module five: Fraud risk management Duration: 20 minutes

–       Elements of a fraud risk management framework

–       Ways to build fraud awareness

–       Fraud prevention methods

–       Elements of a fraud detection and reporting program

–       Elements of a fraud response system

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Health Privacy – Australia

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Course Description

Ensuring the integrity of sensitive health information

Product Description

Compliance with privacy laws is crucial to maintaining customer trust, particularly in the health sector where organisations are constantly under scrutiny for misuse or mishandling of sensitive information such as medical records. With data breaches on the rise, health service providers and other organisations are, now more than ever, prioritising the proper handling of personal and health information.

This course takes learners through the lifecycle of personal information, from collection, use and disclosure, storage, access and correction, and their privacy law obligations at each stage. We use accessible language and practical scenarios to explain and illustrate technical concepts in an engaging way. The introductory module summarises key concepts for front line staff. Subsequent modules explore the Health Privacy Principles (HPPs) in more detail. We also look at mandatory data breach reporting requirements and what to do when an incident arises.

Customer privacy is one of health sector organisations’ biggest operational risks, and this course features real-life cases highlighting the major industry concerns, what organisations are doing right and what they could be doing better

New Update!

We keep our training up to date so that you don’t have to worry about your compliance with the latest developments.

In December 2022 the Australian Government, in response to the Optus data breach and others, passed the Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022, which introduced major financial penalties for both individuals and organisations in relation to privacy breaches. Some penalties are now 20 times as large as they were before – or more.

The new law also significantly expands the Australian Information Commissioner’s powers.

Our training reflects this new legislation.

Who should do this training?

This training is designed for staff at any level within an organisation that comes in contact with private information or could be at risk of breaching Australian privacy laws.

For more information on other GRC Solutions’ privacy training resources:

Australia

Privacy – Covering the Privacy Act and the Australian Privacy Principles

Privacy for Schools – Covering the Privacy Act and the Australian Privacy Principles as they apply to schools

Australia – Financial Services

Financial Services Privacy Training – covering the Privacy Act and the Australian Privacy Principles

Credit Reporting – covering the Credit Reporting Act

New Zealand

Privacy – New Zealand – covering privacy in New Zealand under the 2020 updates to the law

Europe

General Data Protection Regulation – covering the GDPR – which has global implications

Singapore

Data Protection Singapore – covering the Personal Data Protection Act 2012 and also the implications of the GDPR

Malaysia

Data Protection Malaysia – covering the Personal Data Protection Act 2010 and also the implications of the GDPR

California

California Consumer Privacy Act

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Course Outline

  • Module 1: Introducing privacy
  • Module 2: Management and collection
  • Module 3: Use or disclosure
  • Module 4: Storage, access and correction
  • Module 5: Credit reporting obligations

Tax File Number and Withholding Tax

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Course Description

  • The procedure for collecting TFNs
  • The application of withholding tax where a TFN is not quoted
  • The TFN and withholding tax rules for special customers

Protecting Vulnerable Customers from Potential Financial Abuse

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Course Description

In response to recommendations by The Financial Services Royal Commission, and to changing community expectations, industry codes such as the Australian Banking Code of Practice and the General Insurance Code of Practice are requiring members to have policies to assist vulnerable customers and to train their staff accordingly.

This course provides an introduction to financial vulnerability and describes the various ways in which a customer may be vulnerable – for example due to ill-health, age, co-dependency, limited literacy or unfamiliarity with financial transactions. It provides tips to assist staff in recognising cases where a vulnerable customer may be subject to improper manipulation, or where they need to take extra steps to ensure that the customer fully understands the financial product they are considering.

The course teaches learners about the range of options they have in responding to cases of possible financial abuse and reminds them of the limitations on the actions they may take. Dealing with possible financial abuse requires a careful balance between protecting customers and respecting their rights.

One module is dedicated to ways of helping a customer who is fleeing domestic violence.

The course contains numerous case studies to bring the material to life.

Course Outline

Module One: Customers with reduced decision-making capacity

·       Explain the importance of a banking customer’s decision-making capacity

·       Discuss how to assess a customer’s decision-making capacity

·       Describe the causes of reduced decision-making capacity

·       List possible responses to reduced decision-making capacity

·       Give a general overview of Powers of Attorney

Module Two: Customers with special needs

·       Discuss how to overcome various barriers that may hinder customers getting information about financial products

·       Explain how to assist customers who may have trouble understanding how financial products work

Module Three: Customers vulnerable to other parties

·       Explain which actions fall into the definition of ‘financial abuse’

·       Understand how to assess the chances that financial abuse is occurring

·       Outline some ways a customer can guard themselves against financial abuse

·       Outline some ways to respond if you suspect financial abuse is happening

Module Four: Elder financial abuse IN PRODUCTION

·       Identify the risks of elder financial abuse

·       Outline some ways to respond if you suspect elder financial abuse is happening

Module Five: Vulnerable customers – loans and guarantees IN PRODUCTION

·       Explain the risks faced by vulnerable customers when they enter into loans as a co-borrower or guarantor

·       Outline some ways to protect vulnerable customers when signing up loans

·       Case studies

Module Six: Relationship breakdowns and domestic violence IN PRODUCTION

·       Explain how to help a customer reorganize their banking after a relationship breakdown

·       Understand the background to domestic violence

·       Explain how to help a customer open an account when they have too few identification documents