Private Health Insurance Code of Conduct Training

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Course Description

All staff of signatories to the Private Health Insurance Code of Conduct, particularly those in customer-facing roles, must understand their specific obligations under the Code

Setting a high standard of conduct across the industry

In 2016,representatives of the private health insurance industry in Australia came together to create an industry-first Code of Conduct that outlines the regulatory, compliance and ethical responsibilities of health funds and intermediaries towards consumers. Being a signatory of the Code signals to your customers that you are committed to high standards of compliance and service.

This one-module course explores the obligations and commitments of private health funds under the Code, including presenting information to customers in plain English; ensuring customer-facing employees are appropriately trained; keeping personal information secure; and maintaining readily accessible internal customer dispute resolution processes. It also provides an overview of important processes concerning intermediaries and when customers join and leave your fund.

The course is accessible and is quick to complete, leaving employees with a better understanding of customers’ rights and private health funds’ compliance responsibilities under the Code.

Who should do this training?

This course provides all employees with a solid, working understanding of their obligations under the Private Health Insurance Code of Conduct.

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Course Outline

Module 1: The Private Health Insurance Code of Conduct

  • How the Code works
  • The Code’s key aspects
  • Employee training
  • Communication with customers
  • When a customer joins or leaves
  • Customer privacy
  • Intermediaries
  • Handling complaints

Privacy Training for Financial Services – Australia

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Course Description

This training is targeted to the various relevant areas of your organisation

Failure to properly collect, handle and protect people’s personal information can put businesses at considerable financial and reputational risk. The Australian Privacy Principles impose strict requirements on businesses, and all staff need to be adequately trained to meet these requirements.

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This suite of seven courses covers all the areas of Australian privacy law that are likely to be encountered in a financial services business. Staff in different areas will focus on different aspects of privacy and this training is designed to allow L&D teams to target learning to the appropriate staff teams. The lessons provide scenarios on each topic. These practical examples illustrate the sorts of customer interaction that staff can expect on a daily basis.

Data breaches involving personal information may be prevented through effective training and enhanced systems, analysis of the first 12 months of mandatory notifications reveals.

Our report shows a clear trend towards the human factor in data breaches — so training and supporting your people and improving processes and technology are critical to keeping customers’ personal information safe.
– Office of the Australian Information Commissioner Report 13 May 2019

Who should do this training?

The course is suitable for all staff who handle personal information. Moreover, all staff, including directors and senior managers, should
be familiar with the introductory material in course one: Overview of Privacy Regulation.

Credit Reporting

GRC Solutions also offers online compliance training in Credit Reporting – see below.

For more information on other GRC Solutions’ privacy training resources …

Australia

Privacy – Covering the Privacy Act and the Australian Privacy Principles

Privacy for Schools – Covering the Privacy Act and the Australian Privacy Principles as they apply to schools

Health Privacy – Health businesses collect and maintain sensitive personal information

Australia – Financial Services

Credit Reporting – covering the Credit Reporting Act

New Zealand

Privacy – New Zealand – covering privacy in New Zealand under the 2020 updates to the law

Europe

General Data Protection Regulation – covering the GDPR – which has global implications

Singapore

Data Protection Singapore – covering the Personal Data Protection Act 2012 and also the implications of the GDPR

Malaysia

Data Protection Malaysia – covering the Personal Data Protection Act 2010 and also the implications of the GDPR

California

California Consumer Privacy Act

Course Outline

Module one: Overview of Privacy Regulation

Module two: Collecting Personal Information

Module three: Dealing with Personal Information (Use andDisclosure)

Module four: Access and Correction

Module five: Mandatory Breach Reporting

Module six: Handling Privacy Complaints

Module seven: Overview of the Australian Privacy Principles (for Supervisors)

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Privacy

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Course Description

This course trains staff on businesses’ obligations under the Australian Privacy Act and the Australian Privacy Principles (APPs)

Product Description

Dealing with personal information

Privacy breaches make headlines all the time. But while everyone thinks they know what privacy is, understanding how the laws apply to our work, clients and customers is another matter.

Salt Compliance Privacy training breaks down the privacy requirements into language that learners can understand, supported by a rich visual design.

The introductory module summarises the key concepts surrounding how we handle personal information at work. Subsequent modules explore the Australian Privacy Principles (APPs) in more detail. The final module focuses on
credit reporting obligations.

Scenarios and case studies appear throughout the modules, helping to place the training into vivid practical context.

The course contains a fresh look and feel that is intended to attract learners’ active engagement throughout the training, without overwhelming or distracting them from the concepts.

Who should do this training?

This training is designed for staff at any level within an organisation that comes in contact with private information or could be at risk of breaching Australian privacy laws.

It is designed to cater for a diverse audience and all levels of staff, and addresses all 13 Principles in plain language.

If your organisation has any specific privacy requirements, the Salt Privacy standard format can be customised to your individual needs. If you are in the health sector, please enquire about our Health Privacy course.

Custom courses

If your organisation has any specific privacy requirements, the Salt Privacy standard format can be customised to your individual needs. If you are in the health sector, read about Salt Health Privacy.

  • Generic course
  • Health Privacy

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For more information on other GRC Solutions’ privacy training resources:

Australia

Privacy for Schools – Covering the Privacy Act and the Australian Privacy Principles as they apply to schools

Health Privacy – Health businesses collect and maintain sensitive personal information

Australia – Financial Services

Financial Services Privacy Training – covering the Privacy Act and the Australian Privacy Principles

Credit Reporting – covering the Credit Reporting Act

Health Privacy

New Zealand

Privacy – New Zealand – covering privacy in New Zealand under the 2020 updates to the law

Europe

General Data Protection Regulation – covering the GDPR – which has global implications

Singapore

Data Protection Singapore – covering the Personal Data Protection Act 2012 and also the implications of the GDPR

Malaysia

Data Protection Malaysia – covering the Personal Data Protection Act 2010 and also the implications of the GDPR

California

California Consumer Privacy Act

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Course Outline

  • Module 1: Introducing privacy
  • Module 2: Management and collection
  • Module 3: Use or disclosure
  • Module 4: Storage, access and correction
  • Module 5: Credit reporting obligations

Modern Slavery

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Course Description

Modern slavery can affect any country; the United Nations estimates there are more than 40 million victims of modern slavery worldwide. Modern slavery can occur in any sector or industry, and at any point in a supply chain. High-risk industries include fashion, agriculture, hospitality, construction, electronics and extractives. The risk of modern slavery occurring in supply chains increases for organisations that have extensive, complex or global supply chains.

This three-module course covers what modern slavery is, its prevalence in supply chains, and how its use can most effectively be prevented by organisations. Both modules contain practical scenarios relating to issues affecting organisations with modern slavery in their supply chains. These scenarios equip staff to identify and take steps to prevent modern slavery from occurring in their supply chains.

Who is this training for?

This training is suitable for a wide variety of staff including those working in procurement, compliance or risk roles as well as those working in a front-line capacity.

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Course Outline

  • Module 1: Introduction to the prevention of modern slavery
  • Module 2: Preventing the use of modern slavery in supply chains
  • Module 3: Australia-wide modern slavery laws

National Consumer Credit Protection

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Course Description

In 2010, state and territory-based credit laws were moulded into a national approach known as the National Consumer Credit Code. With it, a large range of requirements and obligations were added, leaving many to wonder how their organisation would be affected.

This course explains in plain English what the main requirements are and how to comply with them.

Who is this training for?

The course is aimed at all organisations who engage in credit activities. It is specifically suitable for customer-facing staff as well as their managers who need to have a deeper understanding.

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Course Outline

  • Module 1: Introduction to the new credit regime
  • Module 2: Licensing
  • Module 3: Licensee obligations
  • Module 4: Responsible lending
  • Module 5: National Credit Code

FATCA – US Indicia Training Module

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Course Outline

  • What FATCA is
  • The indicators that show a US link on an account
  • The steps required when you identify indicators of a US link on an account

Fair Work – Australia

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Course Description

The Fair Work Act covers a broad range of employment issues, including the minimum terms and conditions of employment, leave, enterprise bargaining and industrial activities, union right of entry, freedom of association and termination of employment.

Salt Fair Work covers key aspects of these laws. It has been produced to provide practical guidance to any one who has responsibility for managing or supervising employees in a workplace. The course teaches employees about their key obligations and provide an ongoing resource to enable them to understand how the requirements of the Fair Work Act will affect the workplace.

The training course uses scenarios set in different types of workplaces to provide employees with practical training in how to deal with potential issues in the workplace.

Who is this training for

Employees who have completed Salt Fair Work will be aware of the changes to workplace relations, understand the implications of the new laws in the workplace and be trained to manage the obligations imposed on employers.

Course Outline

  • Module 1: National employment standards
  • Module 2: Workplace rights: adverse action against employees
  • Module 3: Protection of industrial activities
  • Module 4: Termination of employment
  • Module 5: Right of entry
  • Module 6: Unlawful industrial action

Cyber Security – Australia

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Course Description

Preventing Data Breaches

Everyone in the workplace has a role to play in information security. The first step in reducing the risk of data breaches is to learn what they are and be aware of how they typically occur, so that appropriate measures can be taken to prevent them from taking place in the future.

This course surveys the most common information security risks and breaches, including direct observation, malware viruses, phishing, identity theft, spam and credit card skimming. It explores how mobile devices such as laptops and phones are vulnerable to theft. It also considers the security risks associated with working remotely, as well as the personal and professional issues associated with online activities such as using social media or storing information in the cloud. Each topic is explored in plain English, followed by a clear explanation of simple strategies for protecting data.

Who is this training for?

This course is suitable for everyone responsible for handling information in the workplace, whether they are at work, at home or offsite.

Course Outline

  • Module 1: Introduction
  • Module 2: Protecting Work Information
  • Module 3: At work, at home and offsite

Customer Owned Banking Code of Practice

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Course Description

This series of five computer-based training modules aims to help train frontline staff to recognise different customer types at the time they open an account. The package also includes the Ready Reckoner of Types of Entities.

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Course Outline

  • Module 1: Individual Accounts: covering individuals, joint accounts, sole traders, partnership, agents, deceased accounts, children’s accounts and business names
  • Module 2: Company Accounts: covering proprietary, public and foreign companies
  • Module 3: Co-operative and Association Accounts: covering registered co-operatives, incorporated associations and unincorporated associations
  • Module 4: Trust Accounts: covering informal trusts, formal trusts, statutory trusts, professional trusts and trust accounts linked to superannuation and managed investments
  • Module 5: Government Accounts + Final Quiz: covering Commonwealth, State and Territory governments, including their agencies and authorities, as well as foreign government bodies. At the end of this module there is a quiz that requires participants to draw on the knowledge from all five modules

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Corporate Governance for Unlisted Entities – Australia

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Course Description

In this age of increasing scrutiny, company directors and officers must be aware of their duties. They must understand how to best manage their work practices for accountability purposes.

Based on our generic Corporate Governance course, this training course looks at the specific duties that subsidiaries and unlisted companies have under the current laws.

Corporate Governance includes comprehensive analysis of the source of corporate governance requirements, the duties owed by directors and officers of organisations, and to whom those duties are owed.

The course also examines the consequences of breaches of these duties. We direct you through the legislative and general law requirements that are currently in place and provide useful tips and case studies on some common “pitfalls” that can easily be avoided.

Included is a range of high profile case studies that identify where the company’s corporate governance measures failed. The course was updated recently to include a detailed description of the Centro case and what lessons can be learned from it.

Who is this training for?

This course is tailored to cater for the needs of those in management roles in your organisation.

Course Outline

  • Module 1: Introduction
  • Module 2: Duties of directors and officers – part 1
  • Module 3: Duties of directors and officers – part 2
  • Module 4: Better corporate governance practices