National Consumer Credit Protection

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Course Description

In 2010, state and territory-based credit laws were moulded into a national approach known as the National Consumer Credit Code. With it, a large range of requirements and obligations were added, leaving many to wonder how their organisation would be affected.

This course explains in plain English what the main requirements are and how to comply with them.

Who is this training for?

The course is aimed at all organisations who engage in credit activities. It is specifically suitable for customer-facing staff as well as their managers who need to have a deeper understanding.

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Course Outline

  • Module 1: Introduction to the new credit regime
  • Module 2: Licensing
  • Module 3: Licensee obligations
  • Module 4: Responsible lending
  • Module 5: National Credit Code

GRC’s Top 5 Tips to Overcome Diversity Challenges

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Today, diversity is typical in most workplaces. With new technology, businesses can connect with clients and customers from all over the world.

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FATCA – US Indicia Training Module

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Course Outline

  • What FATCA is
  • The indicators that show a US link on an account
  • The steps required when you identify indicators of a US link on an account

HKMA Issues New AML/CFT Guidance for Private Banks

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One of the key requirements outlined in the HKMA’s new guidance is the need for private banks to provide regular and ongoing training to their staff on AML/CFT issues

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Fair Work – Australia

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Course Description

The Fair Work Act covers a broad range of employment issues, including the minimum terms and conditions of employment, leave, enterprise bargaining and industrial activities, union right of entry, freedom of association and termination of employment.

Salt Fair Work covers key aspects of these laws. It has been produced to provide practical guidance to any one who has responsibility for managing or supervising employees in a workplace. The course teaches employees about their key obligations and provide an ongoing resource to enable them to understand how the requirements of the Fair Work Act will affect the workplace.

The training course uses scenarios set in different types of workplaces to provide employees with practical training in how to deal with potential issues in the workplace.

Who is this training for

Employees who have completed Salt Fair Work will be aware of the changes to workplace relations, understand the implications of the new laws in the workplace and be trained to manage the obligations imposed on employers.

Course Outline

  • Module 1: National employment standards
  • Module 2: Workplace rights: adverse action against employees
  • Module 3: Protection of industrial activities
  • Module 4: Termination of employment
  • Module 5: Right of entry
  • Module 6: Unlawful industrial action

Cybercrime – another of Fraud’s many faces

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Vigilance by staff is still your main defence – custom eLearning is the key

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Retail Banking Compliance Suite – USA

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Course Description

This is a series of short courses to train banking staff on what they need to know to comply with some of the most important banking laws

Significant penalties apply if a financial services business fails to comply with these fundamental consumer protection laws. This series of courses have been written by our expert financial services staff to equip banking staff to comply.

These short, single-module courses provide an overview of the relevant laws, and introduce staff to the relevant legal requirements. They include illustrative scenarios and short summative quizzes to allow staff to demonstrate mastery of the subject material.

The courses available are

For more details, click on the course names above.

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For more details, click on the course names above.

Who is this training for?

The course is a suitable introduction for all banking staff, particularly those who are customer-facing.

Scenarios

The training is enlivened by the use of scenarios throughout, that relate the material back to real-world situations that learners may face. The scenarios are supported by formative questions that provide guidance and feedback to learners.

[…]banks can’t afford not to comply. Banks that aren’t on top of the changes being made to the rules and don’t swiftly make business adjustments to comply with those changes, subject themselves to fines, reputational damage and potentially expensive litigation.  There are numerous examples of banks making headlines for the past transgressions and paying the prices as a result.  In 2013 alone, the agency collected $49 billion in penalties.

Forbes The Four Things Every Bank Should Be Doing Now To Protect Consumers August 182014‍

Course Outline

  • Introduction to Fair Credit Reporting Act (FCRA)
  • Fair Lending
  • Introduction to the Office of Foreign Assets Control (OFAC)
  • Introduction to Regulation Z and the Truth in Lending Act (TILA)
  • Introduction to Regulation CC and the Expedited Funds Availability Act
  • Introduction to Regulation E and the Electronic Funds Transfer Act
  • Introduction to Regulation D: Reserve Requirements
  • Introduction to Regulation DD and the Truth in Savings Act

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Award-winning, cutting edge online compliance training projects

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We won two platimums and a diamond at LearnX Live! 2021 for our online compliance training projects

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Introduction to Regulation D: Reserve Requirements

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Course Description

This training is for banking staff on the limitations that apply to withdrawals from various types of account

Bank staff need to understand the way Regulation D limits the number of withdrawals that customers can make from particular types of accounts using “convenient” methods.

This short, one-module course introduces bank staff to the requirements of Regulation D that ensure banks, credit unions and other financial institutions have enough funds available to be able to meet customers’ requests to withdraw money from their accounts. It describes the limitations on withdrawals from certain types of accounts, depending on the withdrawal method, and provides information on the types of accounts that are not subject to these withdrawal limitations. It includes real-life case studies.

The course also briefly introduces the Federal Reserve’s regulation of the amount of cash reserves that financial institutions must hold.

Who is this training for?

The course is a suitable introduction for all customer-facing banking staff.

Scenario

Jasmine likes to keep her money in a savings account where it earns interest. She works from home as a baby-sitter and has regular expenses for food, milk, diapers etc. She has these delivered to her home and likes to pay her suppliers on-line because it’s more convenient. She needs to make one or two payments each week.

Will there be a problem with the frequency of transactions?

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

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Course Outline

  • Give an overview of the purpose and operation of Regulation D
  • Understand which transactions are limited under Regulation D
  • Describe the penalties and charges under Regulation D

ASIC’s new Regulatory Guide 209 on Responsible Lending – Part 1: Reasonable inquiries and verification

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A new article by Leonie Chapman of our partner, LAWYAL SOLICITORS

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