Retail Banking Workshop – Lending and hardship assistance during the pandemic – regulatory developments and issues

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Register for our 7 July online Retail Banking Workshop and Q&A Session – Lending and hardship assistance during the pandemic

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People Risk RegTech Solutions in a COVID-19 World

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GRC Solutions Managing Director Julian Fenwick has participated in a global RegTech showcase with other RegTech professionals and experts.

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Workplace Behaviours Compliance Training Course

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Course Description

Workplace Behaviours – What’s in this course?

Changing workplace cultures by changing behaviours

The consequences of workplace bullying, discrimination and harassment have never been more widely known.

Bullying, discrimination and sexual harassment can harm individuals’ mental health and safety. They can lead to heavy costs for organisations, including reputational damage, compensation orders and high staff turnover.

What should you do if you see a colleague being bullied? Where does flirting stop and harassment begin? How do you prevent uncomfortable or unsafe situations from taking place?

Anyone can be a victim, perpetrator or bystander, and everyone has a role to play in creating a workplace culture where diversity is valued and individual dignity is respected.

This course provides tools for learners to recognise and prevent unacceptable behaviour, and outlines practical support for individuals who experience bullying, discrimination or sexual harassment.

Manager-specific modules focus on strategies and procedures for managing incidents.

The training also explores how becoming aware of our unconscious biases, developing our cultural competence and promoting accessibility can make our workplaces truly diverse and inclusive.

Who is this training for?

This course caters to the whole organisation, with specific modules for managers and supervisors on how to identify misconduct and address complaints.

The standard you walk past is the standard you accept.

Unconscious Bias

We also offer standalone training on unconscious bias to help you and your staff recognise and analyse your unconscious biases, in order to deliver fairer and more reasonable outcomes and to create an inclusive organisational culture.

See here for more details.

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Course Outline

  • Module 1: Workplace bullying
  • Module 2: Discrimination and sexual harassment
  • Module 3: (Advanced) Bullying, discrimination and sexual harassment
  • Module 4: (Advanced) Dealing with incidents and complaints
  • Module 5: Diversity and inclusion

 

Operational Risk Management in a Period of Disruption – Will Normal Programming Resume Shortly?

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In both normal times and uncertain times, policies and procedures seek to give all employees support in the carriage of business activities.

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Introduction to Regulation CC and the Expedited Funds Availability Act

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Course Description

This training is designed to help banking staff understand the time-frames for customers to be able to draw against funds they have deposited

The law requires banks, when customers deposit funds into their accounts, to tell them how long it will take before the funds are available to them. Staff need to understand these requirements.

This short, single-module course outlines the types of transactions where banks are required to make funds available to customers the next business day, and the exceptions to these requirements. It also covers those transactions that are excluded from the next business day rule. Staff who complete the training will be able to explain these rules to their customers.

The course also introduces staff to the Check Clearing for the 21st Century Act, so they can understand the technology that enables banks to safely comply with the next business day rule.

It gives an overview of the applicable penalties for non-compliance.

Who is this training for?

The course is a suitable introduction forall banking staff who deal with borrowers including credit card holders.

Scenario

Jasmine, who runs a small baby-sitting business from home, needs to make a $500 up-front payment to a new supplier in order to open an account to purchase baby food.

Jasmine has just received a $400 check from a client for the last two month’s baby-sitting and she wants to use the funds from that check to make the deposit payment to her new supplier.

How soon will Jasmine be able to make her payment to the new supplier?

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

Course Outline

  • Explain the purpose and function of Regulation CC
  • Give a general explanation of the transactions that have short hold periods
  • Discuss transactions that may have longer hold periods and explain where you can get the details

Online Learning Takes Off

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The Latest GRC Asia report: Online Learning takes off / Consumption-Based Emissions / Latest version of Salt Compliance LMS

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Introduction to Regulation DD and the Truth in Savings Act (TISA)

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Course Description

This training is for banking staff on the information that must be supplied to customers when opening banking accounts

Regulation DD was designed to help consumers make more informed decisions about the accounts they open and so to foster healthier competition between financial institutions, in order to promote financial stability.

This short, one-module course introduces bank staff to the purposes of Regulations DD and TISA. It describes the types of accounts subject to the regulation, the type of information that must be supplied, and the times when it must be supplied. It includes real-lifecase studies.

It also introduces truth in advertising requirements that apply to the sale of savings products.

Who is this training for?

The course is a suitable introduction for all customer-facing banking staff.

Scenario

Jasmine, who runs a small baby-sitting business from home, was handling her finances using her savings account. Because things became more complex, Jasmine decided to open a different account that will allow her to pay her suppliers and invoice her customers more efficiently.

Jasmine is wondering what sort of new account she should open, and which bank she should open it with.

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

Course Outline

  • Explain the purpose of Regulation DD and TISA
  • Describe the types of accounts covered
  • Describe the types of information required to be disclosed to consumers and when it must be disclosed

Not a question of if, but a matter of when: the vulnerability of data in business cyberspace

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A moment of complacency, a daydream, or a (well-put-together) phishing email is all it takes for hackers to bypass even the most vigilant staff in your organisation.

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Introduction to Regulation E and the Electronic Funds Transfer Act

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Course Description

This training is for bank staff on rights, liabilities and responsibilities of businesses and their customers in electronic fund transfer systems

Much of Regulation E outlines the procedures consumers must follow in reporting errors with EFTs and the steps a bank must take to provide recourse.

Banks’ liabilities with respect to problematic e-payments are a daily cost of doing business. This cost can be minimized if bank staff are properly trained in the various requirements, timelines etc, and are able to advise their customers accordingly. Failure to comply, on the other hand, subjects a bank to significant penalties.

This short, one-module course sets out the rights and responsibilities of consumers and of banks when there is an EFT error. It includes a real-life case study.

Who is this training for?

The course is a suitable introduction for all customer-facing banking staff.

Scenario

Jasmine is checking her bank statement on-line. She notices an entry relating to a $600 purchase three days ago at a fruit and vegetable store in another city. Jasmine has never been to that store.

Jasmine checks further and discovers a few other, smaller purchases that she did not make.

She checks her pocketbook and discovers her debit card is missing. Jasmine realizes that she must have left it in a drug store when purchasing milk last week.

What should Jasmine do to try to get that money back?

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

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Course Outline

  • Explain the purpose of Regulation E and the Electronic Funds Transfer Act
  • Describe the responsibilities and liabilities of consumers who discover that their debit card may have been lost or stolen
  • Describe the responsibilities of banks when an EFT error is reported to them

Introduction to Regulation Z and the Truth in Lending Act (TILA)

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Course Description

This training is for banking staff on their responsibilities and liabilities under the truth in lending law

There are severe penalties for lenders that do not comply with the truth in lending laws – staff training is a crucial part in ensuring that a lending business maintains compliance in this area.

This short, single-module course gives an overview of the many elements of TILA as they apply to both open-end (eg credit card) and closed-end (eg home lending) loans. TILA covers more than the requirement for lenders to provide clear and consistent loan information that allows consumers to make informed decisions about credit contracts. It also covers repayment procedures, right of rescission, limits on fees, dispute resolution, assessment of a borrower’s capacity to service a loan, record keeping, and more. Contact staff need to be aware of all these issues in order to avoid jeopardizing the business’ compliance with the law.

The training also outlines the penalties and other sanctions that apply in cases of non-compliance.

Who is this training for?

The course is a suitable introduction for all banking staff who deal with borrowers including credit card holders.

The Truth in Lending Act was passed in 1968 to help clear up confusion in the credit and lending markets that left most consumers dazed about exactly what they were signing up for.

Debt.org, America’s Debt Help Organization

Retail Banking Compliance Training

This course is part of the Retail Banking Compliance Suite

The courses available are

For more details, click on the course names above.

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Course Outline

  • Explain the purpose of Regulation Z and TILA
  • Identify the main components and what it covers
  • Recognize required disclosures and when they are used
  • Promote understanding of the penalties for violations of TILA