Credit Reporting Training for Financial Services – Australia

Course Description

This training is for those in your organization handling credit reporting

Credit reporting and privacy law imposes strict rules on Australian businesses handling loans and debts. Your staff who operate in this area must be adequately trained.

This suite of four courses covers all aspects of credit reporting and related privacy issues that are relevant to Australian lending businesses. The courses are arranged to allow L&D teams to target training to the appropriate teams within the business. The lessons include practical scenarios that illustrate the types of real-world situations that staff will encounter.

All lenders who participate in comprehensive credit reporting will have an enhanced capacity to meet their responsible lending obligations. Those obligations are an important part of consumer protection arrangements.

– Michael Sukkar, MP, Assistant Minister to the Treasurer National Consumer Credit Protection Amendment (Mandatory Comprehensive Credit Reporting) Bill 2018 Second Reading Speech Wednesday, 28 March 2018

Who should do this training?

This course delivers training that is essential for staff handling credit reporting and consumer loans. While our Privacy Training course also includes introductory material on credit reporting, we recommend that customer-facing staff be assigned Course 1 of this suite as well.

Privacy Training

GRC Solutions also offers training on Privacy regulation in Australia as applicable to financial institutions – see below. We recommend that staff undertaking Credit Reporting Training make themselves familiar with this material.

For more information on other GRC Solutions’ privacy training resources …


Privacy – Covering the Privacy Act and the Australian Privacy Principles

Health Privacy – Health businesses collect and maintain sensitive personal information

Privacy for Schools – Covering the Privacy Act and the Australian Privacy Principles as they apply to schools

Australia – Financial Services

Financial Services Privacy Training – covering the Privacy Act and the Australian Privacy Principles

New Zealand

Privacy – New Zealand – covering privacy in New Zealand under the 2020 updates to the law


General Data Protection Regulation – covering the GDPR – which has global implications


Data Protection Singapore – covering the Personal Data Protection Act 2012 and also the implications of the GDPR


Data Protection Malaysia – covering the Personal Data Protection Act 2010 and also the implications of the GDPR


California Consumer Privacy Act

Course Outline

Module one: Introduction to the Credit Reporting System
Module two: Credit Reporting and Collections
Module three: Introduction to Comprehensive Credit Reporting
Module four: Handling Privacy Complaints