This course consists of short modules, timed to take less than 15 minutes, each focused on an area of banking knowledge that staff need to be familiar with. There are six modules, which can be purchased separately: • Key Regulators • The Banking Business • Customer On-Boarding • Key Players in the Financial Services Sector • And two modules providing an introduction to customer management. More modules will be produced in response to customer demand.
The modules have summative quizzes. Optionally, the quizzes can be presented at the beginning of each section, allowing learners to bypass areas where they can already demonstrate mastery, thus saving time and improving the learning experience. The modules include scenarios that provide a background to the material covered and its importance in day-to-day banking operations. Where relevant they also include Quick Facts Sheets that learners can download and keep as an aide memoire.
Who should do this training? The course is suitable for staff undergoing induction and ab initio training in a bank, credit union, building society or similar institution.
- Module 1: Key Regulators
- Module 2: The Banking Business
- Module 3: Customer On-Boarding
- Module 4: Key Players in the Financial Services Sector
- Module 5: Dealing with Customers
- Module 6: How to Support Challenging Customers