We won three Platinums and a Diamond at LearnXLIve! 2022.
For our other awards, look here.
From the outset it was obvious that this would be an enormously intricate project of labyrinthine proportions, whereby GRC Solutions would engage with each of CCI’s client organisations separately to facilitate the mass transition of clients into a new training experience.
Catholic Church Insurance (CCI) sought our help in addressing a challenge: an analysis of claims data had revealed a need to address risk in clients in a fast and adaptable manner.
Alongside its insurance service, CCI has long facilitated the provision of online compliance training to its network of Catholic and non-Catholic client organisations, regarding this training as an important means for them to identify, prevent and mitigate the risk of compliance breaches.
At the start of 2021, CCI signalled that it was moving away from its legacy online training provider to GRC Solutions. CCI’s client base, which included many churches and schools nationwide, would rely on GRC Solutions to develop, deliver, manage and report on online compliance training using our Salt® learning technology, including our Salt Adaptive authoring tool and Salt Compliance Learning Management System.
GRC Solutions would be liaising not with a single organisation but with a vast network of related yet separate organisations with different needs. Some of CCI’s existing course titles would need to be rebuilt and redesigned using Salt Adaptive, using an entirely new look and feel. Other course titles needed to be rewritten and built from scratch. Furthermore, GRC Solutions would undertake to support CCI’s clients with any queries they would have about the learning content, the adoption of new technology and tracking and reporting of learning completions.
The project would aim to go live in March
The Salt Learning applications gives us the ability to create training in immediate response to high-risk events and situations, as well as draw down on its leading library of compliance and work health and safety education – Roberto Scenna, CCI CEO
From the outset, then, everyone could see the benefits of providing CCI’s clients with access to legally accurate, up-to-date compliance training deployed via user-friendly, state-of-the-art learning technology.
But this would be an enormously intricate project of labyrinthine proportions, whereby GRC Solutions would engage with each of CCI’s client organisations separately to facilitate the mass transition of clients into a new training experience.
The overarching goal was to develop and deliver robust yet accessible compliance training to CCI’s client organisations, providing them with a fully hosted solution that they could seamlessly access, with minimal fuss or disruption to their work lives while meeting their expectations of their compliance training.
This project would involve the development and delivery of a wide range of training courses to CCI’s network of clients, providing them with ongoing maintenance and support as they became familiar with a new look and feel to their training courses and a new technology platform.
There were over 32 training courses in total, on everything from Work Health and Safety and Driver Safety to Safeguarding, Camps & Excursions and Emergency Preparedness.
And these courses needed to be made available to over 36 different client organisations. In other words, many hours of training needed to be developed and delivered to thousands of learners through this complex program in just a few months.
To facilitate the smooth and rapid delivery of this vast project, key personnel from multiple teams within GRC Solutions were assigned to oversee and fulfil various tasks.
This included our Chief Technology Officer Joe Bennett, Head of Strategic Partnerships John Blackwell, Head of Content Adrian Phoon, IT Manager Cody Jones, Client Services Manager Kim Watson, Content Manager Megan Rodrigo, Creative Director Andrew Mak, researchers and writers Ariana Haghighi and Jeffrey Khoo, designers Annabelle Muddle and Lyndon Lovell, publishing specialists Laura Tomich and Tanya Chermside, and editor Clara Sahlib.
GRC Solutions’ Content Team needed to formulate a detailed project plan for the rebuilding – and in several cases, rewriting from scratch – of these courses using Salt Adaptive.
Our Client Services and Partnerships Teams worked with each organisation to map out a process to shift them over to the Salt Learning platform and hosted solutions.
Our Marketing Team worked jointly with CCI’s team on external communications to facilitate the smooth completion of the project and to reinforce the value of compliance training as a means of mitigating risk. As one of CCI’s communications to its client organisations noted, “Training is a key element in any responsible risk management plan. Educating workers helps organisations to meet their work health and safety responsibilities while managing their risks. Partnering with GRC Solutions in developing and enhancing our suite of courses is an exciting development in our service to clients. It enables us to deliver clients the highest standard of training programs for the purpose of reducing risks.“
A huge implementation plan needed to be developed to outline the various workstreams that operated in parallel, with the promulgation of a series of milestones for the creation of training content, engagement of appropriate stakeholders within each client organisation, publishing of training into the Salt Learning platform, delivery of training to client organisations and communication about the substance of each training course. We relied on daily stand-ups, weekly Work In Progress meetings and Gantt chart monitoring within Asana’s online project management dashboard to keep track of everything and each other.
Almost as soon as the project went live, we were delighted and relieved to receive accolades from CCI’s client organisations. We believe that this feedback attested not only to the quality of our training courses and learning platforms but also to the sincere and constant engagement our key personnel undertook to have with CCI and its client network. We were intent on helping to make this a seamless undertaking from each client organisation’s perspective – and we are deeply appreciative that they took the time to convey that this had been achieved:
We appreciate your continued connection and work behind the scenes to support a smooth and complete transition for [Karinya House] – Jo Saccasan, Finance & Business Manager, Karinya House for Mothers & Babies
Very user friendly, much easier to use than the [previous] CCI training – Michelle Marks, Human Resources Assistant, CatholicCare Canberra & Goulburn
Thank you again for your tremendous support to [Diocese of Ballarat Catholic Education Limited] in supporting our transition from CCI to the Salt platform. You have been supportive and patient even when we have not been timely in our responses. Thanks for the advice and guidance on the way through, and support in ironing out the teething problems at Go Live. We very much appreciate it – Ange Jones, Assistant Direct People and Development, Diocese of Ballarat Catholic education Limited
Our staff have commented that Salt is super easy to use – Monica Kacela, Human Resources Manager, Penola Catholic College
I’ve had a chance to review all three courses today – they are terrific! Thank you to your content team for progressing these. I anticipate they will be useful to all of your school clients – Elysia Ryan, Manager, System Safeguarding and Development, Catholic Education South Australia
I think that this was one of the best modules ever! Whoever created this module should be congratulated over and over. The fact that I have just spoken with a teacher who was having the very difficulties made the module more helpful. Once again thank you – Breda O’Reilly, Pastoral Care, Mercedes College
I wanted to compliment [GRC Solutions IT Manager] Cody Jones on providing a new customer with an exceptional level of service. Cody is responsive, helpful, no question is a problem and nothing is too much trouble. Cody gives us confidence combined with a pleasant personality which makes our Salt experience so much more manageable and enjoyable – Janelle Sheahan, Risk, Safety & Compliance Officer, Mercy Education Limited
The rush of positive feedback from their leadership and staff inspires us to raise the bar, not just for CCI’s client organisations but for all our learners.
A Highlight – GRC Solutions Client Support Team
At GRC Solutions, we recognise that the customer journey lasts all the way through their relationship with us, and that the ongoing support of our Client Services Team is key in ensuring that our clients get the best value they can from our products.
Each of the many organisations served by CCI was a new client for us, and they all received the special touch of our Client Services Team. Universally they were surprised at and grateful for the comprehensive support they received.
Our previous LearnX awards are mentioned here